Luckily the fine folks at Solid Signal can help out. Often times, you can even get new hardware for free. Home Tutorials. And that means, you guessed it, tiny icons and blocky pictures. I think it is still a beta release that has not been finalized. Our modem keeps going out. They said 5 days before they can send anyone out this time. Do not remain a Directv customer that moves from one state to another. I iwas lied to by a Directv rep.
I was told that if I moved, all I would have to do was to take my receiver, and just pay for a new installation. Okay, no problem. I was also told the bold-faced lie, that in my moving to the new state, that I could keep my current stations. The only thing that might be changed would be my local stations the truth. MY Rating: 1 Star. Been a directv customer for about 15 years. Service has been good. The costs without my annual discounts are high, but the discounts make the fees tolerable.
They ensured me I would still get the new customer price. I thought no big deal. They took me off the promotion plans. I called them back and every retention department said there was nothing they could do. I was getting the runaround for 3 hours. I said I want the deal I was offered and promised and she said she knew nothing about it. Click, hung up on her. This went on for 3 hours with 5 different employees. I was one call short of disposing of everything they just installed. He saw the list of calls and the timeframe I was on the phone with them.
Guess he felt bad. I should have been enjoying my new service instead of dealing with this. Not a good start of my 2 year contract but it was fixed. I guess the moral of the story is know your exact plan before you call. We got the reward card yay, right…. We called and got to talk to a representative , they said there was no notes on this promotion and that we had to pay for the NFL ticket if we wanted to keep it…. Bunch of idiots! We said no, just take it off that should fix our bill right?
My family and I will wait for this very disgusting contract to fulfill and them we are dumping them. Never had such a huge bill for television. So disappointed. There customer service department is awful. They said that someone had added package to my account last week. I had never even heard of the package. They make up lies to cover their own butts because they are the one that added the package.
Their representatives are in the Philippines, and ALL the representatives that I have spoken with do not speak English well so it is very difficult to communicate any issues. I have never had to deal with such bad service. After 19 years of service, we relocated to a new state. Unfortunately, after having a technician come to set up a dish at our new home, we were unable to continue service with Directv, as there was no clear path for a dish to be placed.
FOUR months later, still spending several hours on the phone with customer service, supervisors hanging up on us, etc. NO customer loyalty or appreciation! Worlds worst company! I have had service for a year and a half.
In that time the contractor that installed it did damage to my house in the 5 digit range. Direct tv said it was the contractors issue and the contractor said it was Direct tvs problem. I had to file with my homeowners to keep the damage from getting worse. I ended up canceling service due to the your bill is what it is commit and attitude. I will never use them again and would never recommend them to anyone. If someone asks tell them to use anyone else. I had Directv for nine years and loved it.
After ATT took over it was replaced with foreigners , long hold times, sending you from one person to another and on , outrageous price increases for packages just like they do when you call ATT.
ATT destroyed Directv. You cannot get out of a contract once they come and install your service and you sign your name. The tech leaves the signed contract with you. There is NO 30 Days to change your mind once you have signed that contract. Kenneth Copeland is a false teacher. Along with Benny Hinn and other prosperity preachers.
Take your money while they own several mansions and own their own private jets. I turn the channel when these charlatans come on. Recovery kits? Never heard of recovery kits.
They send you a darn box. Call that a recovery kit if you want to lol. Just truthful ones. Overall, the TV service itself has been very good, despite some questionable billing practices like raising the rate mid year in a subscription that runs one or two years long? We have to honor the agreement, but they can change it. I called on October 6th to cancel because I knew my rate would nearly double in a week or so. So I did. That was it for me. Overall I was satisfied with the TV Service, but the ethics of this company and others in this business, just turn me off.
My name is freddy these people are not serious. I have a complain about this company. When the give you a contract they say one thing but when you get your bill is another. All the time I call someone they never give me an answer. Si reclamas algo de internet hay que llamarlos a ellos directamente. Awful Service! Bad Costumer Service! Scam Company! I am usually not a person who writes review until I have a very good or bad experience.
But unfortunately, I had a very bad experience with Directv which i thought of sharing. We called them multiple times asking for the card and none of the representatives over the phone mentioned that we need to do some kind of enrollment to get that card.
After multiple phone calls, finally a representative mentioned that you have not done the enrollment within 30 days I am not sure of how many days exactly , so now you are not eligible for the card.
After this, we shifted to a new place and asked the technicians for checking the tv signal at our new place. The technicians from directv mentioned us that there is no line of sight and that we can call directv and ask them to terminate the connection.
When we called the customer representative again, she mentioned that you should take a secondary opinion before we waive the cancellation fee.
So finally we booked another appointment with the technician and guess what, they went to our previous address and mentioned that the line of sight is perfect. Out of no option we had to call the representative again to tell them that we moved out of that address.
Now finally the connection was closed since there is no line of sight. As I mentioned since there is no other way, we had to call the representative and ask her to waive the extra fee that was added to our account. Believe it or not we ended up calling directv may times to get this issue resolved. I think everybody is so busy that they have no time to call customer service so many times. Please resolve the issue when called for and let customers have a pleasant experience! I have never had such horrible customer service!
We are having trouble with our service so I spoke with Max the billing manager. He was completely rude. I asked to speak with his boss since I was not getting anywhere. He got very nasty saying he does not have a boss and hung up on me. We will be switching service and I will never use direct tv again. Horrible horrible horrible customer service! They screwed the billing up from day one and never straightened it out then turned my service off and tried to extort me!
They actually sent the portion of the bill I refused to pay since they never corrected the billing to collections! They are crazy and walking a fine legal line! Direct TV customer service is an absolute joke. They just pass you around from station to station and no one can offer any help on your problem. Just get Direct TV by itself and save yourself the trouble. Definitely wont be making the same mistake again. They can pass me around and not help my problem, but they cannot silence my voice and my complaints, and I will be heard.
Last spring I called direct TV to cancel my services because the price was higher than what I wanted to pay. In September they called me back saying that they wanted me back as a costumer. The lady I spoke with said that they could do what I proposed.
I called them back and they said that I would have to pay extra for those two stations. The first person I spoke with transferred me to a higher ranking person who said that they would add the two stations at no cost.
The bill arrives and nothing ever changes. Since then I have spoken to several people who say that they will add the stations at no additional cost and nothing changes. Once my two years of commitment expires I am out and will never come back. Horrible way to treat your clients. I was a loyal customer to directv for over 6 years.
My bill doubled. Finally I got sick of it and cancelled. Never once did I receive a bill in the mail or any phone calls. Absolutely disgusted with this company. We would get the typical call for a free month of these channels and would want a upgraded sports package, which we would declined or applied to our plan.
No obligation with any of these channels so we would follow through and call and cancel them. So after 9 months of nothing being followed through with correctly based off what every manager and representative assured us about, we canceled. We had only 5 months left of our 2 year contract and we were so fed up we just forked out the money to follow through with canceling. Now another bill that was paid off is being held against us. One day we come home and our internet had been turned off.
So we will not see a bill till of January. This is based off being charged for things he saw we were wrongly charged for and as a courtesy. Like always, nothing was applied.
We have a bill for this month and warning about our internet being turned off again. Never really had any issues with the quality. But the customer service aspect of this company is absolutely horrible and I feel like we have been more than patient with trying to get everything squared away with our account. I have been a long time subscriber to Directtv, on my own account or roommates over the past 10 years. Trying to get Directtv and ATT internet installed in my new house was a nightmare.
Their technicians were incompetent and never had the right equipment, so they had to return multiple times for both internet and tv, making us miss multiple days of work to sit around waiting for our appointments. They then tried to charge us upgrading fee to wireless boxes because that would be easier to install. We then proceeded to wait on the phone for over an hour to speak with a customer service rep, finally speaking with over 8 people from 4 different departments, all of whom wasted minutes of our time just to finally tell us that they could not do anything but would need to transfer us to the department that could handle that, and EVERYONE saying they notated our account so the next person would see what we had been through so far.
How does a major technology and communications service provider just lose the connection 3 times during a service call? I guarantee they would not be having those connection issues if this was a sales call. We got so frustrated after 8 straight hours of dealing with this on our Saturday, after 3 other incidents, we just gave up and settled for the only option they provided us, to wait another 2 weeks for a new technician to come out and install our service.
Wow, this company is fraudulent. This company has been charging me more than ever since. When I call and complain they end up transferring me to other lines without providing an explanation and their supervisors click on me. That being said, so far knock wood I have never had a problem calling and getting it back. I have been a loyal customer for over 20 years. Starting last Fall, all contact with DirecTV has been horrible. The last 2 days continue to show how unreliable they have really become and they have a hard time be truthful.
Yesterday I called to drop to drop a service they had promoted before they started to charge me for the service. The rep I talked to hopefully did what I asked. While I was on the phone he told me I was eligible for a new equipment upgrade. I asked if it cost and I asked if I had to extend my contract.
Great, I went ahead to get the upgrade to be done on Wednesday. The last thing I see on the email is statement that my contract will need to be resigned and it will be for 2 years.
So I have to call and cancel this upgrade. While on this call I tell them my service is not working correctly, sound sometimes goes when moving from record shows to live TV have to turn off TV and restart it and also when rewinding a show to the beginning it sometimes shuts off and goes live. This was followed by another text setting up an appointment on Monday. I call them again and tell the foreign lady I had cancelled this earlier in the day.
I also tell her I am hereby putting DirecTV on trial and will cancel my contract when it is set to end later next year since they will not go ahead and install the equipment. It is like you are talking to a scripted robot. I could also write a book about our moving our service a year ago. If Direct TV did not disclose the exit fee, during your phone conversation, you could prevail in small claims. You would need to initiate another call, and record it from the beginning.
That way you would have them saying the conversation is recorded and could argue that they have no proof of any contract at all,. Then again, they may have mentioned the contract and penalty,. If you are absolutely positive they did not……. Get em. I think its bullshit that the celular companies got this crap going in the first place.
Greedy money grubbing leaches on society. Capitalism breeds greed and corruption. The corporations have no love for anything except more money and they could care less about anyone or anything else. On demand works half the time. I will be canceling here in the very near future, the cost are not worth the headaches when I can use online streaming and local channels and actually get what I pay for.
The unit downstairs has not been fixed and there is no timeline in site. If you are thinking of getting Direct TV? Spent 1 hour on the phone with Direct TV. According to them, the package I purchased does not include sports channels , ,,, So here is the listing of channels that comes with the package I purchased and they are clearly included.
You can see the channels for your self. This is awful awful awful. I love ATT. I have had it for years. They came out with this crap. So I joined and did a contract. Cost me more to get same channels I had with spectrum. Expensive to break contract. I regretted this the day they installed it. It pixels, freezes, and always some stupid error.
Have to reboot the boxes all the time. If you dont catch that it is screwing up then you miss your scheduled programs you have to record. The money is not worth the crappy tv shows either. On demand always has one issue or another. So you pay for stuff you either dont get properly or dont get at all, even tho contract says you do. You pay more money for the shows and they dont provide. Worse decision I have ever made. Save your money, your time, and your sanity, go to cable.
Directv is a joke. I was with dish for 10 years and much happier. I will definately be going back. I have been a DirecTV customer since Less than a week later I realized the rep had changed my program plan to a lower plan, without my consent.
Fortunately I was able to get my plan restored. Today I called to get a new box since mine has been freezing up and again asked if I could get a monthly discount. Directv — impossibly bad customer service on top of a poor business model I have so many customer service horror stories about this company it would be impossible to detail them all here.
At a high level, in the past 1. The automated call service will most likely hang up on you if you do not indicate that you want to spend more money and if you actually speak with an agent they will hang up on you if the end of the workshift is approaching.
Separately, it is evident that the Directv business model is setup to prey on nice people who dont constantly push back on incorrect or randomly rising charges. If you have an option to avoid doing business with this company do so at all costs. Call centers are located overseas now and getting someone with the authority and the ability to assist with technological issues takes about 4 separate phone calls.
Also, they tout their 4k boxes but they are having issues with them at present. I have been without my full service since November and all I get in response is that their engineers are still working on it. Also, stores that normally have Directv sales reps Costco or Walmart have quietly disappeared leaving a display with brochures in place. I cancelled Directv due to poor customer service. All Fall no football on Saturday or Sunday. My Directv account was id Directtv wished to contact me.
I had direct tv yrs ago and had problems when the weather was bad which was annoying bc that is when you do want to watch tv.
I have an older house. The direct tv draws too much on the internet and is causing me all kinds of issues. It has cost me more to switch, than it will supposedly save me!!! Cox cable has come out several times and things were disconnected by direct tv that caused me to have problems not only with my internet but my alarm system.
I called bc I have only been with them 2 weeks and have had 5 different repairmen out due to switching!!! The only remedy is for cable to run outside my house and a hole punched in the wall to install a new line to make the direct tv work. Direct tv said it is a valid contract and even though it has caused all kinds of problems with my system is not there problem.
They said they would waive the fee for their guy to come out!!! I finally have resolution! Yay for me! Here is the scoop:. Based upon the response, I signed up.
No channels in the guide from my antenna. Tech told me that it was not possible and gave me an email address to contact corp. Here is the good part! In last two days i have called 24 times. I was read my terms and conditions and had money taken from my account.
My set up date was for feb 9th. I then called my now cable company asking when is my last bill cycle day and was told feb1st. I then called direct tv back to set up a new insatation day for the 1st instead of 9th. And this is were it all started. Now im told sorry that order was only put through for cable and we dont offer home phone and internet in your area. I immediately ask to speak to suprivisor. He then tells me sorry the person who sold u this did it for the sale.
Puts me on hold and phone hangs up. From this point on non stop hanging up every time im transfered to a supervisor. Hung up on again 5 times. Time 6 i get suprivisor Zack Y all he would give me who tells me sorry nothing we can do.
We didnt sell you anything until equipment is installed and since it wasnt because we dont offer them services in your area its not considered sale. At this point im mad, yelling, and beyond pissed. They took my money!!! Answered Unanswered. What would you like to ask? Please check and try again. This is NOT abusive. I pressed this button by accident. It is offensive or harmful. It does not contain enough information. It contains or requests illegal information. It does not make sense. Consumer Electronics.
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This site is best viewed while logged in. Top Solutions. Percentage of critics and audience members who liked the movie; Red tomato means movie got positive reviews Splattered green tomato means The tomatoes and popcorn are related to the cultural way to represent something that is good or bad. Hd dvr receiver; genie series adv whole-home hd dvr receiver 65 pages.
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