Enjoy reading our tips and recommendations. I paid for a three year protection plan when I purchased my computer, I tried to use it once today after an update glitched in the software. I was on chat for a half hour and finally the operator said he had multiple clients to talk to and couldn't help me.
It seems like a waste of time and money to me. They took the membership fee from my credit card even after cancelling and refused to refund. Stay away from them. This is a SCAM. This is a followup to a previous review that I left. I was having a problem with a cell phone warranty purchased from Geeksquad and repeatedly asked to speak to a supervisor. I have called back numerous times each time leaving a message.
The message on the answering side indicated that I could expect a return call within two day but this has been going on for three weeks now. Called the main directory number and found out that the person whom I am trying to call is a team leader no less but guess they too are too busy to act in a professional capacity when it comes to unsatisfactory customer service. The ring outdoor doorbell and camera has been offline for 4 months, it worked for about 7 weeks.
Apparently that kind of support isn't covered. Don't do it Given incorrect information, no follow up and disconnected on chat with Geek Squad. My Toshiba TV drops sound only 3 months old and when contacted Baldev. Most disappointed in Best Buy. I ordered a gas dryer from Best Buy, and Geek Squad delivered and installed it.
But instead of properly clamping the air vent to the back of the dryer, the installers taped it to the dryer, and the air vent quickly detached from the dryer, venting hot air and lint into my house. I had to wait 6 days for another appointment with Geek Squad to have the dryer installed properly.
Here are some items to steer clear of the next time you visit. In most cases, their prices on large appliances have razor-thin margins, to compete with online and other big-box retailers. When they have the chance to upcharge on smaller items, they will. Even if you have to pay shipping, the online purchase is a no-brainer. This goes not only for cables, but accessories like phone cases or screen protectors, laptop keyboards or mice, and laptop bags. For access to features such as Make a Payment and File a Claim, we'll need to look up your plan information.
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